Resident Services Coordinator – Multi-Channel Support

Riverbay Corporation; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Riverbay Corporation is hiring a Service Representative in Bronx, NY for Corporate Admin. Services. The role is full-time with a busy front-line focus handling resident inquiries and directing calls to appropriate departments.

Responsibilities include dispatching, processing work orders, maintaining records, and supporting staff with emails and filings. Strong communication, customer service, and MS Office skills are essential; some familiarity with Yardi is a plus.

Qualifications

• Exceptional written/oral communication; strong customer service and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Multitasking and time-management skills with the ability to prioritize tasks.
• Ability to handle a high volume of callers/visitors professionally.
• Knowledge of Yardi Property Management System is a plus.

Responsibilities

• Manages heavy call volume; answers inquiries; directs calls to departments; handles complaints as needed.
• Dispatches crews, vehicles or field units via radio/phone/computer.
• Distributes work orders and supply requisitions via multiple channels.
• Maintains residential receivable accounts.
• Monitors work orders and progress reports for supervisors.
• Greets visitors and assesses reason for visit; notifies relevant personnel.
• Composes and tracks emails to departments and cooperators; follows up to ensure task completion.
• Responds to shareholders’ inquiries concerning payments/charges.
• Creates/maintains files and correspondence as needed.
• Prepares schedules for unit work orders; tracks inventory/logs as required.
• Completes data entry for appointments; closes out work orders.
• Additional duties as assigned.

Skills

Exceptional communication

Customer service

Interpersonal skills

Microsoft Office Suite

Office equipment

Multitasking

Time management

High volume callers

Bilingual

Yardi knowledge

Education

High School Diploma or equivalent

College courses or A.S. degree

Tools

Microsoft Office Suite

Yardi Property Management System

Job description

Riverbay Corporation is hiring a Service Representative in Bronx, NY for Corporate Admin. Services. The role is full-time with a busy front-line focus handling resident inquiries and directing calls to appropriate departments.

Responsibilities include dispatching, processing work orders, maintaining records, and supporting staff with emails and filings. Strong communication, customer service, and MS Office skills are essential; some familiarity with Yardi is a plus.