Resident Services & Admin Dispatch Specialist

Riverbay-Corporation; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Riverbay Corporation in Bronx, NY seeks a Service Representative for Corporate Admin. Services. The role handles heavy call volume, dispatches field units, and manages work orders and communications.

The position requires excellent communication, proficiency in Microsoft Office, and a willingness to engage with residents and shareholders. A HS diploma is required; bilingual abilities are a plus.

Qualifications

• Exceptional written and oral communication and strong customer service skills.
• Proficient in Microsoft Office Suite.
• Bilingual, a plus.
• Hands-on experience with office equipment.
• Multitasking and time-management skills.
• Ability to handle high volume of callers and visitors.

Responsibilities

• Handles heavy call volume, answering inquiries, directing calls to departments.
• Dispatches crews and field units via radio, phone or computer.
• Distributes work orders and supply requisitions.
• Maintains residential receivable accounts.
• Monitors work orders and progress for supervisors.
• Greets visitors and assesses reason for visit, notifies personnel of arrival.
• Composes and tracks emails to departments and follows up to complete tasks.

Skills

Communication

Multitasking

Microsoft Office

Office equipment

Bilingual

Education

High School Diploma or equivalent

AS degree / College courses

Tools

Yardi Property Management System

Job description

Riverbay Corporation in Bronx, NY seeks a Service Representative for Corporate Admin. Services. The role handles heavy call volume, dispatches field units, and manages work orders and communications.

The position requires excellent communication, proficiency in Microsoft Office, and a willingness to engage with residents and shareholders. A HS diploma is required; bilingual abilities are a plus.