Resident Services & Property Office Coordinator

L+M Development Partners; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

C+C Apartment Management LLC in the New York area seeks an Administrative Assistant to be the first point of contact for residents and guests and to support the management office. Responsibilities include greeting residents, answering phones, processing notices, and generating or mailing reminders, while coordinating maintenance requests and tracking work orders.

Proficiency in Microsoft Word and Excel and familiarity with Site Compli, Happy Co., Yardi, and RentCafe is preferred; a High School

Qualifications

• 3+ years of comparable administrative work experience.
• 2 years in a customer service focused role, preferred.
• 1 year in a front desk focused role, preferred.

Responsibilities

• Greet residents entering the management office professionally and courteously.
• Provide office support with all day-to-day administrative functions such as answering phones, resolving resident issues, taking memos, generating and mailing reminder notices and waivers, managing and distributing daily correspondence.
• Manage resident requests and all incoming work orders needing repairs, assign and distribute work to the appropriate maintenance staff, schedule inspections, repairs, etc. with residents.
• Daily follow-up with residents and vendors to schedule and confirm repair appointments.
• Create work orders based on the on-call emergency calls received after hours and on the weekend.
• Daily update, maintains and tracks, and closes out work orders as they are returned by maintenance staff.
• Work with the AGM to create and track resident data information consisting of move-ins/outs, re-certifications, etc.
• Schedule recertification appointments, track income documentation, and waivers
• Monitor and manage inventory for supplies, equipment, and appliances. Ensure that the equipment sign-in/sign-out log is up to date and accurately alert the supervisor and/or management if supplies are running low and provide a weekly list inventory to be ordered.
• Coordinate extermination services with the vendor and tenant.

Skills

Administrative experience

Customer service

Front desk

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Site Compli

Happy Co.

Yardi

RentCafe

Job description

C+C Apartment Management LLC in the New York area seeks an Administrative Assistant to be the first point of contact for residents and guests and to support the management office. Responsibilities include greeting residents, answering phones, processing notices, and generating or mailing reminders, while coordinating maintenance requests and tracking work orders.

Proficiency in Microsoft Word and Excel and familiarity with Site Compli, Happy Co., Yardi, and RentCafe is preferred; a High School