Service Representative - Corporate Admin. Services

Riverbay Corporation; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Riverbay Corporation is hiring a Service Representative in Bronx, NY for Corporate Admin. Services. The role is full-time with a busy front-line focus handling resident inquiries and directing calls to appropriate departments.

Responsibilities include dispatching, processing work orders, maintaining records, and supporting staff with emails and filings. Strong communication, customer service, and MS Office skills are essential; some familiarity with Yardi is a plus.

Qualifications

• Exceptional written/oral communication; strong customer service and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Multitasking and time-management skills with the ability to prioritize tasks.
• Ability to handle a high volume of callers/visitors professionally.
• Knowledge of Yardi Property Management System is a plus.

Responsibilities

• Manages heavy call volume; answers inquiries; directs calls to departments; handles complaints as needed.
• Dispatches crews, vehicles or field units via radio/phone/computer.
• Distributes work orders and supply requisitions via multiple channels.
• Maintains residential receivable accounts.
• Monitors work orders and progress reports for supervisors.
• Greets visitors and assesses reason for visit; notifies relevant personnel.
• Composes and tracks emails to departments and cooperators; follows up to ensure task completion.
• Responds to shareholders’ inquiries concerning payments/charges.
• Creates/maintains files and correspondence as needed.
• Prepares schedules for unit work orders; tracks inventory/logs as required.
• Completes data entry for appointments; closes out work orders.
• Additional duties as assigned.

Skills

Exceptional communication

Customer service

Interpersonal skills

Microsoft Office Suite

Office equipment

Multitasking

Time management

High volume callers

Bilingual

Yardi knowledge

Education

High School Diploma or equivalent

College courses or A.S. degree

Tools

Microsoft Office Suite

Yardi Property Management System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Representative - Corporate Admin. Services

Full Time Bronx, NY, US

2 days ago Requisition ID: 1449

Salary Range: $20.50 To $21.748 Hourly

Essential Job Duties and Responsibilities:

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor's arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders' inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

NOTE: Service Representatives' actual duties may vary, depending upon the department to which they are assigned

Work Experience and Minimum requirements:

• Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite
• Hands-on experience with office equipment
• Multitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• Knowledge of Yardi Property Management System a plus.

Education/Requirements:

• High School Diploma or equivalent
• College courses or A.S. degree, a plus

Testing Requirements:

• Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements:

Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work may involve regular walking, standing or sitting for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects may be required.

.

Reasonable accommodations may be made to enable a person to perform the essential functions of the job.

Riverbay Corporation is an Equal Opportunity/Affirmative Action Employer.

Essential Job Duties and Responsibilities:

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor's arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.Respond to Shareholders' inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

NOTE: Service Representatives' actual duties may vary, depending upon the department to which they are assigned

Work Experience and Minimum requirements:

• Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite
• Bilingual, a plus.
• Hands-on experience with office equipment
• Multitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• Knowledge of Yardi Property Management System a plus.

Education/Requirements:

• High School Diploma or equivalent
• College courses or A.S. degree, a plus

Testing Requirements:

• Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements:

Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work may involve regular walking, standing or sitting for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects may be required.

.

Reasonable accommodations may be made to enable a person to perform the essential functions of the job.

Riverbay Corporation is an Equal Opportunity/Affirmative Action Employer.

Schedule is 35 hours/week; Monday to Friday; hours to be determined by department; and may require flexible hours, nights, weekends and holidays