Resident Services Coordinator – Housing & Admin Support

Tuscaloosa HOUSING; Tuscaloosa (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Administrative Assistant supports the Property Manager and Housing Department by handling administrative tasks, resident records, and daily office operations in a HUD-regulated housing program.

You will be the primary contact for residents, applicants, and the public, coordinating forms, scheduling, rent processing, and compliance duties to ensure accurate records and smooth service delivery.

Responsibilities

• Provide professional customer service by answering telephone calls, greeting visitors, responding to routine inquiries, assisting with forms, and scheduling appointments.
• Provide administrative support to the Property Manager and Housing Department, including preparing correspondence, notices, reports, and other documents.
• Assist with annual and interim recertifications, lease signings, move-ins, transfers, move-outs, and other resident-related activities.
• Maintain accurate, organized, and confidential resident and applicant files, waiting lists, and electronic records in accordance with HUD regulations and agency policies.
• Assist with rent collection, payment processing, resident account inquiries, delinquency notices, and related recordkeeping.
• Track deadlines and compliance requirements and assist with audits, inspections, file reviews, and management reports.
• Coordinate office activities, maintain supplies and filing systems, process mail, and assist with meetings and special projects.
• Perform other related duties as assigned to support the effective operation of the Housing Department.

Job description

The Administrative Assistant supports the Property Manager and Housing Department by handling administrative tasks, resident records, and daily office operations in a HUD-regulated housing program.

You will be the primary contact for residents, applicants, and the public, coordinating forms, scheduling, rent processing, and compliance duties to ensure accurate records and smooth service delivery.