Housing Operations & Resident Services Specialist

Community House Mental Health Agency; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

403B with employer match

Education credits

Orca Card

Employee assistance program

Job summary

Community House Mental Health Agency in Seattle is seeking a Housing Administrative Assistant to support the Property Management Department with leasing, waitlists, and housing operations. You will handle documentation, data entry, and cross-department coordination to ensure accurate records and compliant processes.

Responsibilities include coordinating applications, tours, and inspections, maintaining waitlists, and generating notices.

Qualifications

• High school diploma or equivalent.
• One year of administrative support experience; housing/property management/social services/compliance preferred.
• Experience with housing instability, behavioral health challenges, homelessness or recovery.
• Strong customer service and interpersonal skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office applications and database systems.
• Data entry accuracy.
• Maintain confidentiality and professional boundaries.

Responsibilities

• Track unit availability and coordinate applicant inquiries with Property Management staff.
• Schedule appointments for housing applications, eligibility documentation, move-in paperwork, and other housing-related processes.
• Coordinate property tours and applicant meetings with Property Management staff.
• Maintain and update housing waitlists.
• Enter and maintain resident, applicant, and property information within MRI Housing Software and other agency systems.
• Process resident files and maintain documentation for move-ins, move-outs, annual reviews, and recertifications.
• Coordinate documentation transfers between Property Management, Accounting, and other departments.
• Prepare and distribute notices in accordance with agency policy.
• Coordinate appointments between Property Management staff, residents, and Case Managers to support communication and service coordination.
• Maintain and distribute keys and key records.
• Schedule and document unit inspections, pest treatment follow-up, and related records.
• Prepare inspection reports and maintain supporting documentation.
• Assist with lease compliance tracking, documentation, and resident communications.
• Prepare annual review and rent calculation documentation for Property Management review.

Skills

MS Office

Data entry

Customer service

Communication

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

MRI Housing Software

Databases

Job description

Community House Mental Health Agency in Seattle is seeking a Housing Administrative Assistant to support the Property Management Department with leasing, waitlists, and housing operations. You will handle documentation, data entry, and cross-department coordination to ensure accurate records and compliant processes.

Responsibilities include coordinating applications, tours, and inspections, maintaining waitlists, and generating notices.