Resident Services & Community Programs Coordinator

MidPen Housing Corporation; Sunnyvale (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

MidPen Housing Corporation seeks a Services Coordinator I at a Sunnyvale, CA property to support educational, wellness, and asset-building programs for residents. You will help with after-school and youth activities, ESL support, health workshops, and rental assistance while promoting a welcoming environment and strong resident relationships.

You will coordinate outreach, document compliance, and collaborate with local partners to ensure high‑quality services and supports for families and

Qualifications

• Demonstrated customer service orientation and strong relationship and community‑building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem‑solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations
• Conduct outreach to promote resident services
• Prepare and submit required documentation for MidPen and external agencies
• Provide crisis intervention for low‑to‑moderate situations and follow mandated reporting procedures
• Support partnership goals and communicate improvement needs to supervisor
• Collaborate with local community agencies and monitor partner service delivery
• Assist with property‑level needs assessments and follow‑up actions
• Participate in property plan development and respond to resident needs
• Provide exemplary customer service and responsiveness
• Maintain accurate records and ensure timely reporting per policies
• Participate in team meetings, trainings, and property events; keep supervisor informed
• Foster collaboration with Property Management and colleagues
• Perform other duties as assigned

Skills

Customer service

Community building

Problem-solving

Bilingual/translation

Organizational skills

Communication skills

Job description

MidPen Housing Corporation seeks a Services Coordinator I at a Sunnyvale, CA property to support educational, wellness, and asset-building programs for residents. You will help with after-school and youth activities, ESL support, health workshops, and rental assistance while promoting a welcoming environment and strong resident relationships.

You will coordinate outreach, document compliance, and collaborate with local partners to ensure high‑quality services and supports for families and