Resident Services & Community Programs Coordinator I

MidPen Housing Corporation; Sunnyvale (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Dental, Vision, Life & Disability

403(b) Retirement Investment

Employee Education Reimbursement

FSA for Childcare, Medical, and Commut

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corporation in Sunnyvale seeks a Services Coordinator I at Ira D Hall Square to deliver educational, wellness, and asset-building programs for residents. You will lead after-school and summer activities, ESL support, health workshops, and rental assistance while building welcoming relationships.

This role demands strong customer service, coordination with local agencies, and precise recordkeeping, with occasional evenings and travel between properties to meet resident needs.

Qualifications

• High School Diploma or GED and 1 year of experience in community development, social services, or related field; progress toward degree preferred.
• Minimum of one year experience in related areas: families, adults, youth, older adults; coordinating program/service implementation; collaborating with local providers.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services through door-to-door, phone, and email.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community building

Problem solving

Bilingual communication

Tech proficiency

Education

High School Diploma or GED

Progress toward 2/4-year degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corporation in Sunnyvale seeks a Services Coordinator I at Ira D Hall Square to deliver educational, wellness, and asset-building programs for residents. You will lead after-school and summer activities, ESL support, health workshops, and rental assistance while building welcoming relationships.

This role demands strong customer service, coordination with local agencies, and precise recordkeeping, with occasional evenings and travel between properties to meet resident needs.