Bilingual Resident Services Coordinator I

MidPen Housing Corporation; Union City (CA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental, Vision, Life & Disability

403(b) Retirement

Paid Parental Leave

FSA for Childcare/Medical/Commuter

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Services Coordinator I for Mission Gateway to deliver resident services on site. You will run educational and wellness programs, conduct outreach, and manage required documentation to support residents and partnerships.

The role involves crisis intervention, collaboration with local agencies, and contributing to property plans, with a focus on welcoming new residents and building lasting connections.

Qualifications

• Customer service orientation and ability to build relationships with residents
• Sound judgment, discretion, and problem solving in working with families
• Desire to work with high needs and diverse populations
• Strong attention to detail and ability to work independently
• Bilingual English/Spanish required or determined by population served
• Proficient with common tech tools (Outlook, OneDrive, Teams, Zoom, Salesforce)

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and timeliness in reporting.
• Maintain accurate records and participate in team meetings and trainings.

Skills

Customer service

Community building

Bilingual English/Spanish

Problem solving

Language translation support

Tech fluency (Outlook/Teams/Salesforce

Education

High School Diploma or GED

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

MS Office

Job description

MidPen Housing Corp. is seeking a Services Coordinator I for Mission Gateway to deliver resident services on site. You will run educational and wellness programs, conduct outreach, and manage required documentation to support residents and partnerships.

The role involves crisis intervention, collaboration with local agencies, and contributing to property plans, with a focus on welcoming new residents and building lasting connections.