Resident Services & Programs Coordinator (Floating)

MidPen Housing Corporation; Belmont (CA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life & Disability Insurance

403(b) Retirement

Education Reimbursement

FSA (Childcare/Medical/Commuter)

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Floating Services Coordinator I to deliver resident programs and coordinate community services across San Mateo County properties.

You'll engage residents with after-school, health, nutrition, and education initiatives while working with local partners to expand services and promote stability. Strong communication in English/Spanish is essential, along with a commitment to inclusive, accessible programs.

Qualifications

• Customer service orientation and community-building skills to help residents settle into their homes.
• Strong judgment, discretion, and problem-solving when working with families and students.
• Willingness to work with high-needs populations and untapped communities.
• Attention to detail and ability to work independently in a fast-paced environment.
• Excellent reading, writing and verbal communication; capable of navigating multiple languages with translation tools.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services (door-to-door, phone, email).
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community outreach

Bilingual English/Spanish

Relationship building

Communication

Detail-oriented

Language support

Tech proficiency

Education

High School Diploma or GED

1 year in related field

Degree progress preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. is seeking a Floating Services Coordinator I to deliver resident programs and coordinate community services across San Mateo County properties.

You'll engage residents with after-school, health, nutrition, and education initiatives while working with local partners to expand services and promote stability. Strong communication in English/Spanish is essential, along with a commitment to inclusive, accessible programs.