Resident Programs & Outreach Coordinator

MidPen Housing Corporation; South San Francisco (CA); On-site; USD 40,000 - 64,000; Full time

Job summary

MidPen Housing Corporation in California seeks a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance.

The role leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections, while delivering onsite programs and maintaining accurate

Qualifications

• Experience providing resident services or community programs.
• Ability to conduct outreach and coordinate programs.
• Strong communication and organizational skills.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.
• Perform other duties as assigned.

Skills

Customer service orientation

Relationship building

Job description

MidPen Housing Corporation in California seeks a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance.

The role leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections, while delivering onsite programs and maintaining accurate