Resident Services Coordinator

Sun Communities & Sun Outdoors; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental and Vision Plans

On-Site Fitness Center

401(k) Plan with Sun matching

Paid Time Off & Holidays

Tuition Reimbursement

Employee Discounts

Parental Leave

Job summary

Sun Communities & Sun Outdoors in Sarasota, FL seeks an Office Coordinator to manage routine office tasks, greet residents, prepare notices, and handle administrative duties. You will use Yardi for rent and fees, process payments, and maintain filing systems while supporting community events.

This role requires strong communication, customer service, and problem solving, with at least a high school diploma and 2 years of admin experience.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months NetSuite experience preferred.
• 6 months in property management office experience preferred.
• Excellent written and verbal communication skills required.
• Strong customer service skills required.
• Excellent problem solving skills required.
• Intermediate computer proficiency required.
• Professional appearance required.
• Must have a valid driver’s license.

Responsibilities

• Greets guests, current and prospective residents, and channels feedback to the Community Manager.
• Prepares and distributes resident communications such as notices, lease addenda, and renewals.
• Processes payments, deposits, and fees in Yardi; issues receipts.
• Completes and reconciles community reports per monthly calendar and maintains records.
• Performs general admin tasks: phones, typing, copying, faxing, filing.
• Reviews invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Maintains office supplies and places stock orders as needed.
• Makes collection calls for rent payments; submits bad debt files to collections.
• Handles move-ins/outs per Operations Manual and coordinates with Marketing/materials.

Skills

Interpersonal skills

Customer service

Problem solving

Excellent written & verbal comms

Professional appearance

Strong computer proficiency

Organizational skills

Attention to detail

Education

High School Diploma or GED

2 years administrative experience

Tools

NetSuite

Job description

Sun Communities & Sun Outdoors in Sarasota, FL seeks an Office Coordinator to manage routine office tasks, greet residents, prepare notices, and handle administrative duties. You will use Yardi for rent and fees, process payments, and maintain filing systems while supporting community events.

This role requires strong communication, customer service, and problem solving, with at least a high school diploma and 2 years of admin experience.