Resident Services Coordinator

SARES REGIS Group; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

SARES REGIS Group seeks a Resident Services Coordinator for a 1222-unit Vaseo community in Phoenix, AZ. The role runs Tue-Sat, delivering a personalized experience to residents and guests.

You’ll greet visitors, foster ongoing resident relationships, and promote engaging events to add value beyond housing. The ideal candidate has strong customer service, clear communication, and the ability to work independently, including weekends and overtime.

Qualifications

• Excellent customer service experience.
• Ability to communicate clearly in writing and speaking.
• Experience with resident engagement and file audits is a must.
• Knowledge of property operations software (Outlook, Excel, Word).
• Valid driver’s license and auto insurance.
• Able to work weekends and overtime as required.

Responsibilities

• Greet prospects, guests and visitors as they arrive to our community.
• Provide a personalized experience with care and convenience for residents.
• Engage with residents and maintain positive relationships; ensure expectations are met.
• Respond to resident complaints promptly and professionally; achieve guest satisfaction.
• Operate as the communication hub, sharing community happenings via portal and postings.
• Plan, promote and deliver resident events and activities delivering value beyond apartment living.
• Identify and communicate opportunities to improve resident happiness and service.

Skills

Customer service

Communication

Independent work

Overtime/weekend tolerance

Tools

Outlook

Excel

Word

Internet usage

Job description

Overview

We are growing! SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform. OPPORTUNITY: RESIDENT SERVICES COORDINATOR - PHOENIX, AZ

DAYS REQUIRED: TUESDAY - SATURDAY

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 1222-unit community, Vaseo! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Qualifications

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $20 per hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

SARES REGIS EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.