Resident Services Coordinator

careers-sares-regis; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Renewal compensation

Bonuses

Rental discounts

Job summary

SRG Residential is seeking a Resident Services Coordinator in Phoenix, AZ. You will greet residents and guests, deliver a personalized experience, and foster ongoing relationships while handling inquiries and concerns with care.

The role requires strong communication, weekend work as needed, and proficiency with Outlook, Excel and Word. A competitive package includes 401(k) match, rental incentives, renewal compensation, and more.

Qualifications

• Pass fair housing exam.
• Excellent customer service experience.
• Ability to communicate effectively (written and verbal).
• Experience with file audits and resident engagement.
• Knowledge of property operations software (Outlook/Excel/Word).

Responsibilities

• Greet prospects, guests and visitors to the community.
• Provide a personalized experience focusing on resident care and convenience.
• Engage with residents and maintain positive relationships.
• Address resident concerns promptly and professionally.
• Coordinate daily, weekly, or monthly community updates via portals and postings.
• Plan and deliver resident events to add value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Effective communication

Fair housing knowledge

Independent worker

Time management

Tools

Outlook

Excel

Word

Job description

We are growing!

SRG Residential is a premier third‑party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. SRG Residential merged with Milhaus in June 2026. The combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique‑style service with the strength and growth opportunities of a national platform. OPPORTUNITY: RESIDENT SERVICES COORDINATOR - PHOENIX, AZ

**DAYS REQUIRED: TUESDAY - SATURDAY**

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 1222-unit community, Vaseo! This is a great career opportunity in an ideal location!

Essential Functions

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary is $20 per hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full‑time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

Equal Opportunity Employer

All positions contingent on completion of successful background screen and drug test.