Resident Services Advisor: Community Care & Support Expert

Community Association Management, Limited; Charlotte (NC); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and 401

K

Job summary

Community Association Management is seeking a Resident Services Advisor in Charlotte, NC. You will be the voice of the company, resolving concerns, answering questions, and building trust with residents across multiple channels.

You will handle inquiries, assist with account questions, and ensure interactions reflect clarity, professionalism, and service excellence across our communities.

Qualifications

• Minimum of 1 year of customer service experience in an office environment.
• Background in property management, HOA, legal, or real estate is a plus.
• Excellent communication and active listening skills.
• Ability to handle high call volumes and de-escalate concerns calmly and professionally.
• Strong typing, organization, and time management skills.
• Comfortable navigating multiple systems simultaneously.
• Full-time, 40 hours per week (Monday–Friday).
• Shifts may vary between 8:00 AM and 6:00 PM.
• Sedentary role with extended headset use.

Responsibilities

• Respond promptly and courteously to resident inquiries via phone, email, and chat.
• Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
• Document all homeowner interactions and create support tickets for follow-up needs.
• Assist with password resets, document navigation, and payment processing guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Assist closing attorneys with processes related to community transitions.
• Provide consistent support in line with our service standards.

Skills

Communication

Active listening

De-escalation

Typing

Organization

Time management

Multi-system navigation

Education

1 year customer service experience

Job description

Community Association Management is seeking a Resident Services Advisor in Charlotte, NC. You will be the voice of the company, resolving concerns, answering questions, and building trust with residents across multiple channels.

You will handle inquiries, assist with account questions, and ensure interactions reflect clarity, professionalism, and service excellence across our communities.