Resident Services & Community Coordinator

FirstService Residential; Alexandria (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401k match

Medical plans

Paid holidays

Job summary

FirstService Residential is seeking a Resident Services Administrator in the Alexandria, VA area to support daily community operations and serve as the primary contact for residents. The role emphasizes customer service, documentation, and coordination with management and vendors.

Responsibilities include managing work orders, maintaining portal data, and communicating updates to homeowners and the Board of Trustees.

Qualifications

• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent word processing, mathematic, and computer skills required.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Provide excellent customer service and maintain open lines of communication with Associates, homeowners and Board of Trustees.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors.
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor.
• Update and maintain community information in portal and forms.
• Provide customer service assistance to homeowners and respond to inquiries.

Skills

Strong organizational skills

Excellent written and verbal comun3

Customer service

Critical thinking

Problem solving

Attention to confidential information

Microsoft Office/Outlook proficiency

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Resident Services Administrator in the Alexandria, VA area to support daily community operations and serve as the primary contact for residents. The role emphasizes customer service, documentation, and coordination with management and vendors.

Responsibilities include managing work orders, maintaining portal data, and communicating updates to homeowners and the Board of Trustees.