Resident Services Concierge - Front Desk & Ops

FirstService Residential; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

FirstService Residential is seeking a professional Front Desk team member for a residential building in Miami, FL. You will greet residents and guests, monitor access control systems, and maintain accurate logs and incident reports, while staying professional under pressure.

Ideal candidates have at least one year of front desk experience, familiarity with fire alarm panels, basic knowledge of shutting off water to systems, and bilingual English/Spanish is preferred. Shift: 3pm–11pm.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.

Responsibilities

• Expectation that they’ll work front desk and operations.
• Minimum one year of front desk experience, preferably in a residential building.
• Familiarity with fire alarm panels.
• Basic knowledge of shutting off water to the fire system.
• Basic understanding of shutting off water to individual units.
• Bilingual English/Spanish preferred.
• Ability to remain professional and firm when enforcing building policies.
• Limited cellphone use while assigned to the front desk.
• Computer literacy, including incident reports using a web browser or Microsoft Word.
• Basic Excel knowledge, such as opening files and searching for information.
• Dependable and flexible, including ability to remain on duty if relief arrives.
• Dress code all black until uniforms purchased by the building.
• Stand each time a person comes to the desk.

Skills

Customer service

Communication

Interpersonal skills

Bilingual

Education

High school diploma or equivalency

College courses in business or hospitality

Tools

Microsoft Word

Excel

Job description

FirstService Residential is seeking a professional Front Desk team member for a residential building in Miami, FL. You will greet residents and guests, monitor access control systems, and maintain accurate logs and incident reports, while staying professional under pressure.

Ideal candidates have at least one year of front desk experience, familiarity with fire alarm panels, basic knowledge of shutting off water to systems, and bilingual English/Spanish is preferred. Shift: 3pm–11pm.