Resident Services Concierge — Community Experience

Greystar; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Life insurance

Generous Paid Time Off

Vacation days: 15 days + 4 personal +

Birthday off after 1 year of service

Onsite housing discount

6-Week Sabbatical after 10 years

401(k) with company match

Parental Leave

Job summary

Greystar is seeking a front desk and resident services coordinator to welcome prospects and residents, answer calls, route inquiries, and manage move-in and move-out logistics. You will oversee guest suites, loading dock/elevator schedules, and ensure amenities are tour-ready each morning.

The role involves handling package deliveries, maintaining service logs, and supporting resident events. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Experience in hospitality or property operations preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Greet prospects and residents in the office area and assist as needed.
• Answer phone calls and route to the correct team member.
• Maintain and coordinate scheduling (guest suites, loading dock, elevators) for move-ins/move-outs.
• Ensure clubhouse amenities are ready for tours and leasing activities.
• Track and notify residents about package deliveries within 24 hours.
• Maintain logs for equipment rentals and services; assist with resident activities.
• Build relationships with local vendors and concierge contacts.

Skills

Customer service

Phone handling

Scheduling

Guest relations

Job description

Greystar is seeking a front desk and resident services coordinator to welcome prospects and residents, answer calls, route inquiries, and manage move-in and move-out logistics. You will oversee guest suites, loading dock/elevator schedules, and ensure amenities are tour-ready each morning.

The role involves handling package deliveries, maintaining service logs, and supporting resident events. A flexible schedule including evenings, weekends, and holidays is required.