Residential Concierge & Community Experience Lead

Greystar Worldwide, LLC; Maryland; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid time off

Onsite housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Employee assistance program

Job summary

Greystar Worldwide, LLC is seeking a Resident Services Associate to greet residents, coordinate services, and act as a primary information source for local market resources. The role involves answering phones, scheduling move-ins/move-outs, and managing package deliveries while maintaining amenities and guest facilities.

You will support resident activities and keep up-to-date local vendor contacts. The position requires flexibility to work evenings, weekends, and holidays, with benefits

Qualifications

• Resident service experience in residential property management is a plus.
• Experience with event planning is a plus.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar Worldwide, LLC is seeking a Resident Services Associate to greet residents, coordinate services, and act as a primary information source for local market resources. The role involves answering phones, scheduling move-ins/move-outs, and managing package deliveries while maintaining amenities and guest facilities.

You will support resident activities and keep up-to-date local vendor contacts. The position requires flexibility to work evenings, weekends, and holidays, with benefits