Resident Concierge & Guest Services Lead

Greystar; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with Company Match

Employee Assistance Program

Paid sick time

Job summary

Greystar is seeking an onsite Resident Services role in Washington, DC. You will greet prospects and residents, answer and route calls, and support with move-ins/move-outs and package deliveries, ensuring a smooth and welcoming experience for guests.

The position involves coordinating schedules, maintaining guest areas, and assisting with resident activities while building strong relationships with local vendors and resources.

Responsibilities

• Greet prospects and residents; answer calls and route to the appropriate team member.
• Maintain the guest suite schedule, move-in/move-out timing, and ensure cleanliness.
• Manage package deliveries, notify residents within 24 hours, and coordinate logistics.
• Assist with scheduling resident activities and maintain local area resource information.

Skills

Customer service

Communication

Scheduling

Office coordination

Job description

Greystar is seeking an onsite Resident Services role in Washington, DC. You will greet prospects and residents, answer and route calls, and support with move-ins/move-outs and package deliveries, ensuring a smooth and welcoming experience for guests.

The position involves coordinating schedules, maintaining guest areas, and assisting with resident activities while building strong relationships with local vendors and resources.