Resident Concierge & Community Experience Lead

Greystar; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Greystar is seeking a friendly resident services assistant to greet prospects and residents, coordinate services, and support the leasing office at our New York area community. You will answer phones, route calls, manage guest suites and move‑ins, oversee packages, keep logs for rentals and services, and assist with resident activities and vendor contacts.

This role requires flexibility to work evenings, weekends, and holidays as needed; prior residential property management or event planning

Qualifications

• Resident service experience in residential property management is a plus.
• Experience with event planning is a plus.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensures comfort while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member, and assists with service‑request callbacks as needed.
• Maintains the guest suite schedule and coordinates move‑ins/move‑outs and related loading dock/elevator scheduling.
• Ensures clubhouse amenities are in tour condition before leasing office opens each morning.
• Manages all package deliveries by documenting arrivals and notifying residents within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and other community services.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps information on local area restaurants, shops, delivery options, and vendors; maintains relationships with concierge providers.

Skills

Resident services

Event planning

Job description

Greystar is seeking a friendly resident services assistant to greet prospects and residents, coordinate services, and support the leasing office at our New York area community. You will answer phones, route calls, manage guest suites and move‑ins, oversee packages, keep logs for rentals and services, and assist with resident activities and vendor contacts.

This role requires flexibility to work evenings, weekends, and holidays as needed; prior residential property management or event planning