Resident Experience & Community Coordinator

Greystar Worldwide, LLC; Menlo Park (CA); On-site; USD 63,383,000 - 71,635,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability & Life insurance

Paid Time off

6-Week Sabbatical (after 10 years)

401(k) with company match

Job summary

Greystar is seeking a Resident Services Coordinator to provide exceptional customer service to prospective tenants, current residents, and property staff, leveraging in‑depth knowledge of the property and its operations. You will coordinate resident functions, publish newsletters with events, handle issues and repairs, schedule clubhouse rentals, and assist with work orders to ensure timely completion.

This role requires flexible weekend availability; the position offers robust benefits and

Qualifications

• Customer Service Experience Required.
• 1-2 Years

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need repaired.

Skills

Customer Service

Job description

Greystar is seeking a Resident Services Coordinator to provide exceptional customer service to prospective tenants, current residents, and property staff, leveraging in‑depth knowledge of the property and its operations. You will coordinate resident functions, publish newsletters with events, handle issues and repairs, schedule clubhouse rentals, and assist with work orders to ensure timely completion.

This role requires flexible weekend availability; the position offers robust benefits and