Concierge & Resident Services Lead

Greystar Worldwide, LLC; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Housing discount

6-week sabbatical

401(k) match

Parental leave

Job summary

Greystar is seeking a front-office team member in a busy leasing office, responsible for greeting prospects and residents, routing calls, handling guest traffic, and coordinating package deliveries.

The role supports daily property operations, including monitoring access, security cameras, and log-keeping for events, equipment rentals, and services, while providing resident information and local recommendations.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Assists residents with the checking in or out of luggage carts.
• Monitors parking garage for team members and vendors.
• Monitors fire alarm panel and security cameras.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Keeps a daily log of events and community security status. Reports any concerns to management.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Books freight elevator for move-in, move-out and furniture deliveries

Job description

Greystar is seeking a front-office team member in a busy leasing office, responsible for greeting prospects and residents, routing calls, handling guest traffic, and coordinating package deliveries.

The role supports daily property operations, including monitoring access, security cameras, and log-keeping for events, equipment rentals, and services, while providing resident information and local recommendations.