Resident Services Concierge

Colonial Group; Westlands (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Benchmark Senior Living in Massachusetts seeks a Community Receptionist to serve as the information hub for residents, families, staff, and visitors. You will manage front desk inquiries, coordinate appointments, and support light administrative tasks to keep daily operations smooth.

Ideal candidates will have strong telephone and computer skills, excellent verbal communication, and a welcoming, professional demeanor that reflects the community's standards.

Qualifications

• High school diploma or equivalent preferred.
• Expert knowledge of telephone system and strong computer skills.
• Excellent verbal communication and customer service orientation.
• Ability to greet visitors and manage receptionist duties.

Responsibilities

• Greet visitors immediately upon arrival and route inquiries.
• Handle phone calls professionally and direct callers or provide information.
• Maintain appointment books for doctor and beauty/barber services.
• Provide concierge support (taxi calls, deliveries, newspaper management).
• Assist with clerical work across departments.

Skills

Telephone system

Computer skills

Daily activity awareness

Admin staff knowledge

Verbal communication

Education

High school diploma or equivalent

Tools

Excel

Job description

Benchmark Senior Living in Massachusetts seeks a Community Receptionist to serve as the information hub for residents, families, staff, and visitors. You will manage front desk inquiries, coordinate appointments, and support light administrative tasks to keep daily operations smooth.

Ideal candidates will have strong telephone and computer skills, excellent verbal communication, and a welcoming, professional demeanor that reflects the community's standards.