Resident Services Concierge

Greystar; New York, Northern (NY, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation & PTO

Retirement Plan

Housing discount

Sabbatical after 10 years

Job summary

Greystar seeks a role focused on resident services and front-office coordination at a Greystar-managed community. The successful candidate will greet residents, handle calls, coordinate move-ins and move-outs, and ensure amenities and packages are managed efficiently.

The position is supported by a comprehensive benefits package and the opportunity to contribute to a leading rental housing platform with a strong corporate culture.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensures comfort while speaking with a team member.
• Answers phone calls, routes calls to the appropriate team member, and assists with service request callbacks as needed.
• Maintains the guest suite schedule for proper payment and cleanliness on arrival and coordinates loading dock/elevator move-ins/move-outs.
• Ensures clubhouse amenities are ready in tour condition before leasing office opens each morning.
• Manages all package deliveries by documenting arrivals and notifying residents within 24 hours.

Job description

Greystar seeks a role focused on resident services and front-office coordination at a Greystar-managed community. The successful candidate will greet residents, handle calls, coordinate move-ins and move-outs, and ensure amenities and packages are managed efficiently.

The position is supported by a comprehensive benefits package and the opportunity to contribute to a leading rental housing platform with a strong corporate culture.