Resident Concierge & Community Experience

Greystar Worldwide, LLC; New York (NY); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life Insurance

Paid Time off (15 days vacation, 4 PTO

Birthday leave after 1 year

Job summary

Greystar Worldwide, LLC is seeking a front-facing leasing/guest services professional in New York, NY to greet prospects and residents, answer calls, coordinate move-ins/move-outs, and manage amenities and packages. The role includes providing local-area information and coordinating with concierge vendors to enhance resident experience.

The position offers robust benefits, potential bonuses based on performance, and comprehensive health and time-off programs.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors

Job description

Greystar Worldwide, LLC is seeking a front-facing leasing/guest services professional in New York, NY to greet prospects and residents, answer calls, coordinate move-ins/move-outs, and manage amenities and packages. The role includes providing local-area information and coordinating with concierge vendors to enhance resident experience.

The position offers robust benefits, potential bonuses based on performance, and comprehensive health and time-off programs.