Resident Services & Community Programs Coordinator I

MidPen Housing Corporation; San Francisco (CA); On-site; USD 70,611,643 - 79,371,801; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement

Employee Education Reimbursement

FSA for Childcare, Medical, and Commut

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. invites applications for a Services Coordinator I at Brightwell West. The role focuses on facilitating educational, wellness, and asset‑building programs for residents, including after‑school and ESL support, health workshops, and rental assistance, while fostering welcoming environments and strong community relations.

You will lead outreach, manage documentation, and coordinate with local agencies, ensuring responsive resident services and ongoing program delivery.

Qualifications

• High School Diploma or GED and 1 year of relevant experience; college degree preferred.
• Experience in community development, social services, or related field with diverse populations.
• Proven ability to coordinate programs and work with local service providers.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services via door‑to‑door, phone, and email.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low‑to‑moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property‑level needs assessments and follow‑up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community building

Language support

Organizational skills

Communication

Tech proficiency

Education

High School Diploma or GED

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. invites applications for a Services Coordinator I at Brightwell West. The role focuses on facilitating educational, wellness, and asset‑building programs for residents, including after‑school and ESL support, health workshops, and rental assistance, while fostering welcoming environments and strong community relations.

You will lead outreach, manage documentation, and coordinate with local agencies, ensuring responsive resident services and ongoing program delivery.