Resident Services Coordinator I — Community Programs

Midpenhousing; San Francisco (CA); On-site; USD 3,391,651 - 3,815,952; Full time

Benefits offered by this job

Health Insurance

Dental, Vision, Life & Disability

403(b) Retirement Investment

Employee Education Reimbursement

Paid Parental Leave

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents at Brightwell West.

You will lead after-school activities, ESL support, health workshops, and rental assistance while fostering welcoming, inclusive community spaces. Responsibilities include outreach, documentation, crisis intervention when needed, and collaboration with Property Management and local partners.

Qualifications

• High School diploma or GED and 1 year of community development or related experience.
• Experience supporting program and service implementation and coordination.
• Experience collaborating with local service providers preferred.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services via door-to-door, phone, and email.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvements to supervisor.
• Collaborate with local agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in team meetings, trainings, and property events.

Skills

Customer service

Relationship building

Communication

Problem solving

Organizational skills

Tech proficiency

Education

High School Diploma or GED

Progress toward college degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents at Brightwell West.

You will lead after-school activities, ESL support, health workshops, and rental assistance while fostering welcoming, inclusive community spaces. Responsibilities include outreach, documentation, crisis intervention when needed, and collaboration with Property Management and local partners.