Resident Services & Community Impact Specialist

Connected Communities; Fremont, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

WinnCompanies is seeking a Resident Services Coordinator for Pasatiempo Apartments in Fremont, CA. This role supports residents through program development, service referrals, and community partnerships within Winn’s six outcome areas.

You will coordinate resources, manage data, and provide direct resident services and coaching, contributing to improved housing stability and community well-being at the property level.

Qualifications

• High School diploma or GED equivalent.
• 1-3 years of relevant experience.
• Experience with Microsoft applications including Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet driving records standards.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents addressing six key outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1-1 coaching to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other partners in Winn’s six outcome areas.
• Create and manage MOUs with third parties providing services and programs on and off-site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, ensuring accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Develop methods of communication with residents, including quarterly meetings, monthly newsletters, event flyers, and social posts.
• Participate in professional development opportunities provided by the region, department, and Winn.
• Focus on case management, specific grant requirements, population, partners

Skills

Customer service

Data management

Written communication

Education

High School diploma or GED

Bachelor's degree in Social Work, Business, Public Policy or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Apricot 360

Job description

WinnCompanies is seeking a Resident Services Coordinator for Pasatiempo Apartments in Fremont, CA. This role supports residents through program development, service referrals, and community partnerships within Winn’s six outcome areas.

You will coordinate resources, manage data, and provide direct resident services and coaching, contributing to improved housing stability and community well-being at the property level.