Resident Services Coordinator (Pasatiempo Apartments)

Connected Communities; Fremont, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

WinnCompanies is seeking a Resident Services Coordinator for Pasatiempo Apartments in Fremont, CA. This role supports residents through program development, service referrals, and community partnerships within Winn’s six outcome areas.

You will coordinate resources, manage data, and provide direct resident services and coaching, contributing to improved housing stability and community well-being at the property level.

Qualifications

• High School diploma or GED equivalent.
• 1-3 years of relevant experience.
• Experience with Microsoft applications including Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet driving records standards.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents addressing six key outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1-1 coaching to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other partners in Winn’s six outcome areas.
• Create and manage MOUs with third parties providing services and programs on and off-site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, ensuring accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Develop methods of communication with residents, including quarterly meetings, monthly newsletters, event flyers, and social posts.
• Participate in professional development opportunities provided by the region, department, and Winn.
• Focus on case management, specific grant requirements, population, partners

Skills

Customer service

Data management

Written communication

Education

High School diploma or GED

Bachelor's degree in Social Work, Business, Public Policy or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Apricot 360

Job description

About the Opportunity

Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.

WinnCompanies is looking for a Resident Services Coordinator to join our team at Pasatiempo Apartments, a 94-unit senior apartment located in Fremont, CA.

Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility.

You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.

The pay range for this role is$20.00-25.50 per hour. The selected candidate will also adhere to the following schedule: Monday-Friday 8:00 AM to 5:00 PM.

Responsibilities:

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Focus on case management, specific grant requirements, population, partners

Requirements:

• High School diploma or GED equivalent.
• 1-3 years of relevant experience.
• Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Preferred Qualifications:

• Bachelor’s degree in Social Work, Business, Public Policy or related field.