Resident Services Coordinator (Pasatiempo Apartments)

Socket.dev; Fremont (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision coverage

401(k) with company match

Professional development opportunities

Flexible work options

Job summary

WinnCompanies is seeking a Resident Services Coordinator for Pasatiempo Apartments, a 94-unit senior community in Fremont, CA. You will coordinate community programs, build partnerships, and deliver resident services across six outcome areas.

You will use data tools (Apricot 360) and provide concierge support, with a schedule Monday–Friday 8:00 AM–5:00 PM. Prior relevant experience and a valid driver's license are required.

Qualifications

• 1-3 years of relevant experience.
• Proficient with Microsoft Outlook, Word, Excel, PowerPoint or Access.
• Ability to summarize and communicate moderately complex information in written formats to internal and external customers.
• A current vehicle license in good standing and meet driving records standards.

Responsibilities

• Create and implement an annual Connected Communities plan based on needs and opportunities.
• Develop a strategy for program development, information collection, partnerships, and budget implications.
• Manage property Connected Communities budget and track progress with managers.
• Coordinate resources to address six key outcomes: housing stability, employment, economic mobility, education, health, and engagement.
• Provide direct resident services assistance, program referrals, and coaching as needed.
• Establish relationships with local service providers, residents, stakeholders and partners.
• Create and manage MOUs with third parties delivering services on/off-site.
• Utilize Apricot 360 to collect, manage, report, and analyze resident data with accuracy.
• Gather data through surveys, touchpoints, programs, and partner reporting.
• Communicate with residents via quarterly meetings, monthly newsletter, event flyers, and social media.

Skills

MS Office

Customer service

Data management

Driving license

Education

Bachelor's degree (Social Work, Business, Public Policy or related)

Tools

Apricot 360

Job description

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

About the Opportunity

Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.

WinnCompanies is looking for a Resident Services Coordinator to join our team at Pasatiempo Apartments, a 94-unit senior apartment located in Fremont, CA.

Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility.

You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.

The pay range for this role is$20.00-25.50 per hour. The selected candidate will also adhere to the following schedule: Monday-Friday 8:00 AM to 5:00 PM.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed needs.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Focus on case management, specific grant requirements, population, partners

Requirements

• High School diploma or GED equivalent.
• 1-3 years of relevant experience.
• Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• Produce complex documents, perform analysis and maintain databases.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Preferred Qualifications

• Bachelor’s degree in Social Work, Business, Public Policy or related field.

Benefits& Perks

Eligible full-time U.S. employees enjoy a competitivebenefit package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuterbenefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about ourbenefitsathttps://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.