Resident Relations Specialist & Retention Coordinator

smcexternalcareers; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Southern Management Corporation is seeking a leasing professional/administrative specialist to support property operations and resident services. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment; a rotating weekend schedule is required.

You will help reduce turnover, implement an Annual Customer Care Plan, and assist with office clerical duties. The candidate should have a high school diploma or GED and at least 3 years in leasing,

Qualifications

• High school diploma or GED with 3+ years in leasing, admin, or bookkeeping.
• Strong communication and interpersonal skills.
• Experience in property management or real estate.
• Proficient in Word and Excel.
• Knowledge of Yardi software.
• Ability to multitask in a fast-paced environment.
• Available for rotating weekends.

Responsibilities

• Establish and achieve goals to reduce turnover and promote residency.
• Develop and implement the Annual Customer Care Plan.
• Assist Property Manager with resident satisfaction and concerns.
• Maintain relationships with local government and community organizations.
• Oversee clerical duties and procedures in the office.
• Assist in emergency situations.
• Prepare the monthly newsletter.
• Meet residents who have given notice.
• Conduct move-in orientations.
• Coordinate and document community room reservations.
• Contribute to team tasks and projects as needed.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Organization

Time management

Documentation

Microsoft Word

Microsoft Excel

Yardi

Multitasking

Education

High school diploma or GED

Tools

Yardi

Microsoft Office

Job description

Southern Management Corporation is seeking a leasing professional/administrative specialist to support property operations and resident services. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment; a rotating weekend schedule is required.

You will help reduce turnover, implement an Annual Customer Care Plan, and assist with office clerical duties. The candidate should have a high school diploma or GED and at least 3 years in leasing,