Resident Relations Coordinator

smcinternalcareers; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

Southern Management Corporation is seeking a detail-oriented leasing/administrative assistant to support property management operations in Maryland. The role requires strong communication, record-keeping, and organizational skills, with duties spanning resident relations, newsletters, and coordinating office workflows.

You will work closely with the Property Manager to assist with emergencies, move-in orientations, and maintaining community room reservations, while engaging with local government

Qualifications

• High school diploma or GED required with 3+ years in leasing or property management
• Experience with resident relations, billing, and records is preferred
• Strong organization skills and ability to multitask in a fast-paced environment

Responsibilities

• Establish and achieve goals to reduce turnover and promote longer residency
• Develop and implement an Annual Customer Care Plan
• Assist Property Manager with resident concerns and satisfaction
• Develop relationships with local government and community organizations
• Oversee clerical duties and procedures in the office
• Assist in emergencies
• Prepare the monthly newsletter
• Meet with residents who have given notice
• Conduct move-in orientations
• Maintain and document community room reservations and satisfaction
• Contribute to team projects as needed
• Perform other duties as assigned by Property Manager or Supervisor

Skills

Record keeping

Communication skills

Interpersonal skills

Stress management

MS Office

Yardi

Problem solving

Customer service

Goal oriented

SDI Graduate

Education

High School Diploma or GED

Job description

Ideal candidate should possess strong written and verbal communication, excellent people/interpersonal skills, strong customer service, good organization and time management, ability to adapt and multitask in a fast-paced environment, ability to maintain accurate records and documentation, and working knowledge of Microsoft Word and Excel. Must be available for rotating weekends.

Duties and Responsibilities

• Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
• Continued development and implementation of a proactive Annual Customer Care Plan
• Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
• Assist in all emergency situations
• Prepare the monthly newsletter
• Contact and meet with the residents that have given notice
• Conducts move-in orientations
• Maintain, coordinate, and document community room reservations and satisfaction
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

• Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
• Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
• Exceptional interpersonal skills, self-motivational skills, and organizational skills
• Ability to handle stress, pressure, and emergency situations with poise and sensitivity
• Working knowledge with Microsoft® Office 2000
• Proficient use of Yardi as it relates to job responsibilities within 60 days of training
• Effective problem solving skills
• Excellent customer service and sales skills
• Must be goal oriented with regards to management objectives
• Southern Difference Institute Graduate or attendee

Key Performance Indicators

• Exhibits the following performance expectations:
• Teamwork
• Dependability
• Communication
• Understands Role, Responsibilities and Job Skills
• Time Management and Planning
• Quality of Work
• Safety

• Turnover percentage rates decrease or maintain in accordance with goals/budget
• Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
• Increase resident involvement in community activities
• Successful implementation of the Annual Customer Care Plan

Organizational Awareness / Civic Social Responsibility

• Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
• Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
• Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
• Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
• Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline