Resident Experience Lead: Property Operations & Leasing

smcinternalcareers; Maryland; On-site; USD 45,000 - 75,000; Full time

Job summary

Southern Management is seeking a capable operations assistant to support the property manager in daily community operations. You will participate in leasing, maintenance coordination, administrative duties, and bookkeeping while helping drive resident engagement and a positive team culture.

The role emphasizes leadership, compliance with company policies, and collaboration across marketing, sales, and operations to deliver exceptional experiences to residents and staff.

Qualifications

• Excellent written and verbal communication skills.
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Responsibilities

• Assist the property manager in overall operations of the community.
• Support leasing, maintenance coordination, administrative tasks, and bookkeeping/collections as needed.
• Foster positive workplace culture and support resident engagement initiatives.
• Lead, coach, and motivate team members to deliver high-quality service.
• Ensure compliance with Southern Management policies and internal quality control standards.
• Assist in annual budgeting and community plans.
• Manage day-to-day on-site operations and marketing/sales efforts.
• Respond to emergencies and stay informed on industry trends.
• Contribute to community/company engagement efforts and perform other duties as assigned.

Skills

Communication

Customer service

Leadership

Organization

Adaptability

MS Word & Excel

Legal knowledge

Yardi software

Education

The Southern Difference Institute or equivalent (education/experience)

3 years experience in customer service, sales, marketing, or real estate

Tools

Yardi

Job description

Southern Management is seeking a capable operations assistant to support the property manager in daily community operations. You will participate in leasing, maintenance coordination, administrative duties, and bookkeeping while helping drive resident engagement and a positive team culture.

The role emphasizes leadership, compliance with company policies, and collaboration across marketing, sales, and operations to deliver exceptional experiences to residents and staff.