Resident Experience & Relations Coordinator

Southern Management Companies; Oxon Hill (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Group Term Life and AD&D Insurance

401(k) with Company contribution

Paid holidays and PTO

Continuing Education

Job summary

Southern Management Companies in Oxon Hill, MD seeks a leasing/admin professional to promote resident satisfaction and retention. The role focuses on maintaining accurate records, coordinating with residents and community partners, and supporting the Property Manager in daily operations. Strong communication, organization, and multitasking are essential for success in a fast-paced property management team.

Qualifications

• High school diploma or GED with 3+ years in leasing, admin, or bookkeeping in property management/real estate.
• Strong written and verbal communication; ability to work with residents, government, and teams.
• Proficiency in MS Word/Excel; ability to maintain accurate records and documentation.

Responsibilities

• Establish and achieve goals to reduce turnover and promote residency.
• Develop and implement an Annual Customer Care Plan.
• Assist Property Manager with quality assurance and resident satisfaction.
• Coordinate with local government/community organizations; support office clerical flow and procedures.
• Handle emergency situations; prepare monthly newsletter; meet with residents who give notice.
• Conduct move-in orientations; manage community room reservations; contribute to projects as needed.
• Perform other duties as assigned by Property Manager or Supervisor.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Time management

Record keeping

Microsoft Word

Excel

Tools

Yardi

Microsoft Office 2000

Job description

Southern Management Companies in Oxon Hill, MD seeks a leasing/admin professional to promote resident satisfaction and retention. The role focuses on maintaining accurate records, coordinating with residents and community partners, and supporting the Property Manager in daily operations. Strong communication, organization, and multitasking are essential for success in a fast-paced property management team.