Resident Experience & Relations Coordinator

smcinternalcareers; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

Southern Management Corporation is seeking a detail-oriented leasing/administrative assistant to support property management operations in Maryland. The role requires strong communication, record-keeping, and organizational skills, with duties spanning resident relations, newsletters, and coordinating office workflows.

You will work closely with the Property Manager to assist with emergencies, move-in orientations, and maintaining community room reservations, while engaging with local government

Qualifications

• High school diploma or GED required with 3+ years in leasing or property management
• Experience with resident relations, billing, and records is preferred
• Strong organization skills and ability to multitask in a fast-paced environment

Responsibilities

• Establish and achieve goals to reduce turnover and promote longer residency
• Develop and implement an Annual Customer Care Plan
• Assist Property Manager with resident concerns and satisfaction
• Develop relationships with local government and community organizations
• Oversee clerical duties and procedures in the office
• Assist in emergencies
• Prepare the monthly newsletter
• Meet with residents who have given notice
• Conduct move-in orientations
• Maintain and document community room reservations and satisfaction
• Contribute to team projects as needed
• Perform other duties as assigned by Property Manager or Supervisor

Skills

Record keeping

Communication skills

Interpersonal skills

Stress management

MS Office

Yardi

Problem solving

Customer service

Goal oriented

SDI Graduate

Education

High School Diploma or GED

Job description

Southern Management Corporation is seeking a detail-oriented leasing/administrative assistant to support property management operations in Maryland. The role requires strong communication, record-keeping, and organizational skills, with duties spanning resident relations, newsletters, and coordinating office workflows.

You will work closely with the Property Manager to assist with emergencies, move-in orientations, and maintaining community room reservations, while engaging with local government