Resident Relations Coordinator

smcexternalcareers; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Southern Management Corporation is seeking a leasing professional/administrative specialist to support property operations and resident services. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment; a rotating weekend schedule is required.

You will help reduce turnover, implement an Annual Customer Care Plan, and assist with office clerical duties. The candidate should have a high school diploma or GED and at least 3 years in leasing,

Qualifications

• High school diploma or GED with 3+ years in leasing, admin, or bookkeeping.
• Strong communication and interpersonal skills.
• Experience in property management or real estate.
• Proficient in Word and Excel.
• Knowledge of Yardi software.
• Ability to multitask in a fast-paced environment.
• Available for rotating weekends.

Responsibilities

• Establish and achieve goals to reduce turnover and promote residency.
• Develop and implement the Annual Customer Care Plan.
• Assist Property Manager with resident satisfaction and concerns.
• Maintain relationships with local government and community organizations.
• Oversee clerical duties and procedures in the office.
• Assist in emergency situations.
• Prepare the monthly newsletter.
• Meet residents who have given notice.
• Conduct move-in orientations.
• Coordinate and document community room reservations.
• Contribute to team tasks and projects as needed.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Organization

Time management

Documentation

Microsoft Word

Microsoft Excel

Yardi

Multitasking

Education

High school diploma or GED

Tools

Yardi

Microsoft Office

Job description

Ideal candidate should possess strong written and verbal communication, excellent people/interpersonal skills, strong customer service, good organization and time management, ability to adapt and multitask in a fast-paced environment, ability to maintain accurate records and documentation, and working knowledge of Microsoft Word and Excel. Must be available for rotating weekends.

Duties and Responsibilities

• Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
• Continued development and implementation of a proactive Annual Customer Care Plan
• Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
• Develop and maintain a positive and useful relationship with the local government and community organizations
• Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
• Assist in all emergency situations
• Prepare the monthly newsletter
• Contact and meet with the residents that have given notice
• Conducts move-in orientations
• Maintain, coordinate, and document community room reservations and satisfaction
• Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
• Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

• Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
• Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
• Exceptional interpersonal skills, self-motivational skills, and organizational skills
• Ability to handle stress, pressure, and emergency situations with poise and sensitivity
• Working knowledge with Microsoft® Office 2000
• Proficient use of Yardi as it relates to job responsibilities within 60 days of training
• Effective problem solving skills
• Excellent customer service and sales skills
• Must be goal oriented with regards to management objectives
• Southern Difference Institute Graduate or attendee

Key Performance Indicators

• Exhibits the following performance expectations:
• Teamwork
• Dependability
• Communication
• Understands Role, Responsibilities and Job Skills
• Time Management and Planning
• Quality of Work
• Safety

• Turnover percentage rates decrease or maintain in accordance with goals/budget
• Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
• Increase resident involvement in community activities
• Successful implementation of the Annual Customer Care Plan

Organizational Awareness / Civic Social Responsibility

• Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
• Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
• Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
• Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
• Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline