Resident Relations & Property Support Specialist

Cimgroup; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Health Savings Account

401(k) with company match

Paid time off

Volunteer time off

Paid parental leave

Job summary

CIM Group is seeking a Resident Relations Associate to help operate the property, address maintenance, leasing, and administration while ensuring resident satisfaction. You will liaison between maintenance and residents and support the Property Manager in daily tasks.

The role emphasizes detail-oriented, deadline-driven performance, with opportunities to assist in leasing and handle account paperwork. Washington, DC-based, with base pay indicated and potential discretionary bonus.

Qualifications

• High School Diploma required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office (Excel and Word).
• Experience with Yardi or similar software is a plus.
• Ability to operate standard office equipment.

Responsibilities

• Assist the Property Manager in addressing the needs of the property and its residents.
• Address resident complaints and maintenance requests.
• Schedule appointments for repairs and meetings with residents.
• Prepare correspondence and notices.
• Prepare paperwork for resident accounts.
• Follow up with residents to ensure work orders are completed correctly and promptly.
• Assist with rent increases, late payments/collections, evictions, and move-in/out processes.
• Maintain files for residents and leases, and assist in leasing when needed.
• Perform other tasks as required by management.

Skills

Microsoft Office

Excel

Word

Yardi

Office equipment

Communication skills

Multitasking

Education

High School Diploma

Tools

Yardi

Job description

CIM Group is seeking a Resident Relations Associate to help operate the property, address maintenance, leasing, and administration while ensuring resident satisfaction. You will liaison between maintenance and residents and support the Property Manager in daily tasks.

The role emphasizes detail-oriented, deadline-driven performance, with opportunities to assist in leasing and handle account paperwork. Washington, DC-based, with base pay indicated and potential discretionary bonus.