Community Specialist

IDM Companies; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

IDM Companies in Phoenix is seeking a Community Specialist to support onsite Residential operations with administrative deliverables. You will work independently, manage shifting priorities, and maintain high accuracy while delivering concierge-level service to residents and staff.

Responsibilities include lease-related tasks, reporting, and ensuring compliance with landlord/tenant laws. Strong communication and tech-savviness are essential in this role.

Qualifications

• 1–3 years of property management experience.
• Ability to work independently and digitally with shifting priorities.
• Excellent written and verbal communication.
• Strong time management and attention to detail.
• Proficient with property management software.

Responsibilities

• Provide top-tier customer service to residents, vendors, and coworkers; ensure timely follow-up and resolution.
• Create revenue protection notices and manage collections for residents.
• Audit applications, collect deposits, and prepare move-in lease documentation; manage renewals and move-outs.
• Generate reports, perform audits, and conduct analysis as required.

Skills

Time management

Leadership

Customer service

Communication

Multi-tasking

Organization

Problem solving

Property management software

Tech savvy

Maintenance knowledge

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Community Specialist administratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.

Duties

• Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.
• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
• Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.

Requirements

• 1-3 years relevant property management experience required, preferably conventional
• Excellent time management skills with the propensity to be a leader
• Team player, willing to go the extra mile to provide concierge level customer service
• Effective communicator; both written and verbal
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
• Well versed in property management software and technologically savvy
• Some understanding of preventative and ongoing property maintenance