Resident Relations Associate (Residential)

Cimgroup; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Health Savings Account

401(k) with company match

Paid time off

Volunteer time off

Paid parental leave

Job summary

CIM Group is seeking a Resident Relations Associate to help operate the property, address maintenance, leasing, and administration while ensuring resident satisfaction. You will liaison between maintenance and residents and support the Property Manager in daily tasks.

The role emphasizes detail-oriented, deadline-driven performance, with opportunities to assist in leasing and handle account paperwork. Washington, DC-based, with base pay indicated and potential discretionary bonus.

Qualifications

• High School Diploma required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office (Excel and Word).
• Experience with Yardi or similar software is a plus.
• Ability to operate standard office equipment.

Responsibilities

• Assist the Property Manager in addressing the needs of the property and its residents.
• Address resident complaints and maintenance requests.
• Schedule appointments for repairs and meetings with residents.
• Prepare correspondence and notices.
• Prepare paperwork for resident accounts.
• Follow up with residents to ensure work orders are completed correctly and promptly.
• Assist with rent increases, late payments/collections, evictions, and move-in/out processes.
• Maintain files for residents and leases, and assist in leasing when needed.
• Perform other tasks as required by management.

Skills

Microsoft Office

Excel

Word

Yardi

Office equipment

Communication skills

Multitasking

Education

High School Diploma

Tools

Yardi

Job description

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

• Assist the Property Manager in addressing the needs of the property and its residents.
• Addresses resident complaints and maintenance requests.
• Scheduling appointments for repairs and for meetings with residents.
• Prepares correspondence and notices.
• Prepares paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

• None.

• High School Diploma Required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience in Yardi or comparable software a plus.
• Operate standard office equipment.

• Detail oriented, deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and/or reports.

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent.

WHAT CIM OFFERS:

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Washington, DC is $19.23 - $24.04 per hour.

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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.

Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

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CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.