Resident Experience & Property Manager

CYM Living; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Retirement savings plan with employer

Paid time off and holidays

Professional development opportunities

Job summary

CYM Living is seeking a dedicated Property Manager to oversee the operational success of residential properties, focusing on resident and customer satisfaction. You will lead a team, drive leasing activities, and ensure properties stay in excellent condition.

The role requires strong leadership, negotiation, and customer service skills, plus the ability to manage maintenance and coordinate with tenants across multiple sites. A reliable automobile and flexible schedule are essential.

Qualifications

• Proven experience in property management or a related field is preferred.
• Strong knowledge of real estate administrative processes and relevant laws.
• Excellent negotiation skills with upsell ability.
• Exceptional customer service focused on tenant satisfaction.
• Proficient in property maintenance management and coordination.
• Strong communication skills for tenant interactions.
• Working knowledge of Microsoft Excel, Word, and Mobile Communication.
• Willingness to work a flexible schedule to show units.
• Access to a reliable automobile is REQUIRED.
• Exceptional leadership and team development skills.

Responsibilities

• Own a geographic area of buildings within a specific area.
• Conduct property showings and assist in leasing, including negotiating lease terms.
• Follow up on maintenance requests and maintain properties.
• Address resident complaints and ensure continued satisfaction.
• Collect monthly rents and manage collections when needed.
• Perform routine visits to properties at various times.
• Build relationships with tenants to foster community.
• Navigate and use Appfolio software effectively.
• Handle any additional duties as requested.
• Have reliable transportation between buildings.

Skills

Property management

Real estate processes

Negotiation

Customer service

Maintenance coordination

Tenant interactions

Microsoft Excel

Microsoft Word

Mobile communication

Flexible schedule

Automobile access

Leadership

Education

Real estate/Property management related education

Tools

Appfolio

Excel

Word

Job description

CYM Living is seeking a dedicated Property Manager to oversee the operational success of residential properties, focusing on resident and customer satisfaction. You will lead a team, drive leasing activities, and ensure properties stay in excellent condition.

The role requires strong leadership, negotiation, and customer service skills, plus the ability to manage maintenance and coordinate with tenants across multiple sites. A reliable automobile and flexible schedule are essential.