Resident Experience Coordinator

Cimgroup; Los Angeles (CA); On-site; USD 61,978,224 - 75,761,112; Full time

Benefits offered by this job

Med/Dental/Vision

HSA

Life & Disability Insurance

401(k) match

Paid time off

Volunteer time off

Parental leave

Professional development

Wellness program

Job summary

CIM Group is seeking a Resident Relations Associate to support property operations and ensure resident satisfaction. You will collaborate with the Property Manager, handle complaints, coordinate repairs, and assist with leasing activities to maintain strong occupancy.

The role requires a high school diploma and experience in real estate operations, with proficiency in MS Office and Yardi. This on-site position offers a comprehensive benefits package and salary commensurate with experience.

Qualifications

• High School Diploma required.
• Prior experience in residential real estate preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience in Yardi or comparable software a plus.
• Operate standard office equipment.

Responsibilities

• Assist the Property Manager in addressing the needs of the property and its residents.
• Address resident complaints and maintenance requests.
• Schedule appointments for repairs and for meetings with residents.
• Prepare correspondence and notices.
• Prepare paperwork with respect to resident accounts.
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
• Assist with rent increases, late payments/collections, evictions and the move-in/out process.
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
• Such other tasks or assignments as may be required by management.

Skills

Customer service

Office software

Communication

Education

High School Diploma

Tools

Microsoft Office (Excel/Word)

Yardi

Job description

CIM Group is seeking a Resident Relations Associate to support property operations and ensure resident satisfaction. You will collaborate with the Property Manager, handle complaints, coordinate repairs, and assist with leasing activities to maintain strong occupancy.

The role requires a high school diploma and experience in real estate operations, with proficiency in MS Office and Yardi. This on-site position offers a comprehensive benefits package and salary commensurate with experience.