Resident Relations & Leasing Specialist

Universitypartners; Tempe (AZ); On-site; USD 37,000 - 46,000; Full time

Job summary

University Partners in Tempe, AZ is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering exceptional customer service and helping achieve occupancy goals. You will conduct tours, review applications, and communicate clearly about lease terms and community features.

The role requires strong communication and sales skills, a detail-oriented mindset, and the ability to work weekends during peak leasing season, contributing to a positive resident

Qualifications

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms for marketing, outreach, and community engagement.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Skills

Customer service

Sales

Communication

Interpersonal skills

Attention to detail

Organization

Time management

Confidentiality

Teamwork

Math basics

Weekend availability

Social media basics

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

University Partners in Tempe, AZ is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering exceptional customer service and helping achieve occupancy goals. You will conduct tours, review applications, and communicate clearly about lease terms and community features.

The role requires strong communication and sales skills, a detail-oriented mindset, and the ability to work weekends during peak leasing season, contributing to a positive resident