Resident Relations & Leasing Specialist

RPM Living; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance and wellness

401(k) with company match

Paid time off

DEIB and ERG

Discounts and perks

Job summary

RPM Living is seeking an Assistant Community Manager to greet prospects, process applications, manage leases/renewals, handle rent collections, and boost resident satisfaction through effective communication and social media.

The role requires leasing experience and a high school diploma, with opportunities to grow through training and education. On-site position with a flexible schedule may include evenings and weekends.

Qualifications

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• A background in accounting combined with customer service is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Skills

Customer service

Leasing experience

Communication

Education

High school diploma or GED

Tools

Lead Management Software

Property management software

Microsoft Office

Job description

RPM Living is seeking an Assistant Community Manager to greet prospects, process applications, manage leases/renewals, handle rent collections, and boost resident satisfaction through effective communication and social media.

The role requires leasing experience and a high school diploma, with opportunities to grow through training and education. On-site position with a flexible schedule may include evenings and weekends.