Services Coordinator I (Aster Park)

MidPen Housing Corporation; Sunnyvale (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

MidPen Housing Corporation seeks a Services Coordinator I at a Sunnyvale, CA property to support educational, wellness, and asset-building programs for residents. You will help with after-school and youth activities, ESL support, health workshops, and rental assistance while promoting a welcoming environment and strong resident relationships.

You will coordinate outreach, document compliance, and collaborate with local partners to ensure high‑quality services and supports for families and

Qualifications

• Demonstrated customer service orientation and strong relationship and community‑building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem‑solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations
• Conduct outreach to promote resident services
• Prepare and submit required documentation for MidPen and external agencies
• Provide crisis intervention for low‑to‑moderate situations and follow mandated reporting procedures
• Support partnership goals and communicate improvement needs to supervisor
• Collaborate with local community agencies and monitor partner service delivery
• Assist with property‑level needs assessments and follow‑up actions
• Participate in property plan development and respond to resident needs
• Provide exemplary customer service and responsiveness
• Maintain accurate records and ensure timely reporting per policies
• Participate in team meetings, trainings, and property events; keep supervisor informed
• Foster collaboration with Property Management and colleagues
• Perform other duties as assigned

Skills

Customer service

Community building

Problem-solving

Bilingual/translation

Organizational skills

Communication skills

Job description

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Aster Park
Property Type: Family

The Services Coordinator I facilitates educational, wellness, and asset‑building programs for MidPen residents, including after‑school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property‑level needs assessments and follow‑up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Demonstrated customer service orientation and strong relationship and community‑building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem‑solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate