Resident Onboarding & Tours Specialist

EPIC Healthcare; Murrieta (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

EPIC Healthcare is seeking an Admissions Assistant to coordinate intake, tours, and move-ins for our senior living community in Murrieta, CA. You will greet families, collect required documents, and guide residents through the onboarding process with compassion and attention to privacy.

This role requires strong computer skills, experience with EHR/CRM systems, and the ability to walk and stand during tours.

Qualifications

• Education: High school diploma or GED; 18+ years old.
• 1+ years in senior living, healthcare administration, or customer service/hospitality.
• Proficiency in computer/EHR/CRM systems; strong attention to detail; clear, empathetic communication.
• Physical ability to stand and walk during tours; lift up to 25 lbs.

Responsibilities

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through onboarding.
• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.
• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM records in privacy-compliant manner.
• Eligibility & Pre-Screening: Collect financial, insurance, and medical records required prior to move-in.
• Team Coordination: Liaise with nursing, dietary, and housekeeping to prepare rooms and ensure smooth move-in day.

Skills

Computer/EHR/CRM systems

Attention to detail

Clear communication

Empathy / Customer focus

Education

High school diploma or GED

Job description

EPIC Healthcare is seeking an Admissions Assistant to coordinate intake, tours, and move-ins for our senior living community in Murrieta, CA. You will greet families, collect required documents, and guide residents through the onboarding process with compassion and attention to privacy.

This role requires strong computer skills, experience with EHR/CRM systems, and the ability to walk and stand during tours.