Senior Living Admissions Concierge

EPIC Healthcare; San Fernando (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

EPIC Healthcare's senior living community in San Fernando, CA is seeking an Admissions Assistant to coordinate intake, tours, and move-ins for prospective residents and families. You will greet visitors, gather intake forms, maintain resident profiles, and collaborate with nursing and support teams to ensure a smooth onboarding.

The role requires a high school diploma, 1+ year in healthcare administration or customer service, proficiency with EHR/CRM systems, and strong communication and

Qualifications

• High school diploma or GED required; age 18+.
• 1+ year in senior living, healthcare admin, or customer service.
• Proficiency with EHR/CRM systems and data entry.

Responsibilities

• Greet prospective residents and families; assist with intake packets and onboarding.
• Answer inquiries and provide community information; lead tours when needed.
• Maintain accurate resident profiles, intake paperwork, and CRM records with privacy compliance.
• Assist in collecting financial, insurance, and medical records prior to move-in.
• Coordinate with nursing, dietary, and housekeeping teams to prepare rooms and ensure a smooth move-in day.

Skills

Empathy

Communication

Attention to detail

Customer service

Team coordination

Education

High school diploma or GED

Tools

EHR systems

CRM systems

Computer literacy

Job description

EPIC Healthcare's senior living community in San Fernando, CA is seeking an Admissions Assistant to coordinate intake, tours, and move-ins for prospective residents and families. You will greet visitors, gather intake forms, maintain resident profiles, and collaborate with nursing and support teams to ensure a smooth onboarding.

The role requires a high school diploma, 1+ year in healthcare administration or customer service, proficiency with EHR/CRM systems, and strong communication and