Admissions Assistant

EPIC Healthcare; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

EPIC Healthcare is seeking an Admissions Assistant to coordinate intake, referrals, and move-ins for our senior living community. You will greet families, conduct tours, and ensure a smooth onboarding experience with interdisciplinary care teams.

The role requires a high school diploma or GED (18+), 1+ year in healthcare/admin or customer service, and proficiency with EHR/CRM systems. Strong communication and empathy are essential for excellent resident and family service.

Qualifications

• High school diploma or GED; minimum 18 years old.
• 1+ years in senior living, healthcare administration, or customer service/hospitality roles.
• Proficiency in computer/EHR/CRM systems with strong attention to detail.
• Clear communication and empathetic, customer-focused demeanor.

Responsibilities

• Greet prospective residents and families, assist with move-in packets, and guide onboarding.
• Answer inquiries, provide community information, and lead campus tours as needed.
• Maintain accurate resident profiles, intake paperwork, and CRM records in compliance with privacy regulations.
• Assist in collecting financial, insurance, and medical records required prior to move-in.
• Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a smooth move-in day.

Skills

Customer service

Communication

Attention to detail

Empathy

Education

High school diploma or GED

Job description

The Admissions Assistant coordinates the intake, referral, and inquiry process for prospective residents entering our senior living community. This role serves as a welcoming primary contact for families and residents, facilitating smooth transitions by managing intake documentation, conducting tours, and coordinating move-ins with interdisciplinary care teams.

Key Responsibilities:

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through the onboarding process.

• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.

• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM database records in compliance with privacy regulations.

• Eligibility & Pre-Screening: Assist in collecting financial, insurance, and medical records required prior to resident move-in.

• Team Coordination: Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a seamless move-in day.

Qualifications:

• Education & Age: High school diploma or GED required; minimum 18 years old.

• Experience: 1+ years in senior living, assisted living, healthcare administration, or customer service/hospitality roles.

• Skills: Proficiency in computer/EHR/CRM systems, strong attention to detail, clear communication, and an empathetic, customer-focused demeanor.

• Physical Demands: Ability to stand and walk for extended periods while conducting tours; lift up to 25 lbs.