Admissions Assistant

EPIC Healthcare; San Fernando (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

EPIC Healthcare's senior living community in San Fernando, CA is seeking an Admissions Assistant to coordinate intake, tours, and move-ins for prospective residents and families. You will greet visitors, gather intake forms, maintain resident profiles, and collaborate with nursing and support teams to ensure a smooth onboarding.

The role requires a high school diploma, 1+ year in healthcare administration or customer service, proficiency with EHR/CRM systems, and strong communication and

Qualifications

• High school diploma or GED required; age 18+.
• 1+ year in senior living, healthcare admin, or customer service.
• Proficiency with EHR/CRM systems and data entry.

Responsibilities

• Greet prospective residents and families; assist with intake packets and onboarding.
• Answer inquiries and provide community information; lead tours when needed.
• Maintain accurate resident profiles, intake paperwork, and CRM records with privacy compliance.
• Assist in collecting financial, insurance, and medical records prior to move-in.
• Coordinate with nursing, dietary, and housekeeping teams to prepare rooms and ensure a smooth move-in day.

Skills

Empathy

Communication

Attention to detail

Customer service

Team coordination

Education

High school diploma or GED

Tools

EHR systems

CRM systems

Computer literacy

Job description

The Admissions Assistant coordinates the intake, referral, and inquiry process for prospective residents entering our senior living community. This role serves as a welcoming primary contact for families and residents, facilitating smooth transitions by managing intake documentation, conducting tours, and coordinating move-ins with interdisciplinary care teams.

Key Responsibilities:

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through the onboarding process.

• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.

• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM database records in compliance with privacy regulations.

• Eligibility & Pre-Screening: Assist in collecting financial, insurance, and medical records required prior to resident move-in.

• Team Coordination: Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a seamless move-in day.

Qualifications:

• Education & Age: High school diploma or GED required; minimum 18 years old.

• Experience: 1+ years in senior living, assisted living, healthcare administration, or customer service/hospitality roles.

• Skills: Proficiency in computer/EHR/CRM systems, strong attention to detail, clear communication, and an empathetic, customer-focused demeanor.

• Physical Demands: Ability to stand and walk for extended periods while conducting tours; lift up to 25 lbs.