Resident Admissions & Care Concierge

Everlasting Services; Phoenix, Northern (AZ, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Everlasting Services in Phoenix, AZ is seeking an Intake Coordinator to guide prospective residents and families through admissions. You will manage tours, collect intake paperwork, review medical information, and coordinate with physicians and hospitals to ensure a smooth transition into care.

The role requires healthcare background experience, excellent communication, organizational skills, and the ability to handle confidential information with compassion and professionalism.

Qualifications

• Previous healthcare or medical background required.
• Experience with patients, residents, families, or healthcare professionals preferred.
• Strong medical terminology and healthcare documentation knowledge.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• High attention to detail and accuracy.
• Ability to handle confidential and sensitive information.
• Ability to work independently while collaborating with a multidisciplinary team.
• Compassionate, professional demeanor.
• Proficiency with electronic records and healthcare documentation systems.

Responsibilities

• Coordinate and conduct tours for prospective residents and families.
• Welcome families with professional, compassionate experience.
• Explain services, care options, and admission process.
• Collect, organize, and review admission and intake paperwork.
• Ensure documents are complete, accurate, and timely.
• Coordinate admission dates and communicate requirements to departments.
• Gather, review medical history, medications, allergies, and other clinical information.
• Coordinate pre-admission assessments to determine services and level of care.

Skills

Healthcare communication

Organization

Attention to detail

Compassionate care

Independent with teamwork

Education

CNA certification

LPN/RN or medical assistant certification

Tools

Electronic health records

Microsoft Office

Healthcare documentation systems

Job description

Everlasting Services in Phoenix, AZ is seeking an Intake Coordinator to guide prospective residents and families through admissions. You will manage tours, collect intake paperwork, review medical information, and coordinate with physicians and hospitals to ensure a smooth transition into care.

The role requires healthcare background experience, excellent communication, organizational skills, and the ability to handle confidential information with compassion and professionalism.